What are Emergency Circumstances?
Emergency Circumstances can either happen on:
1. Iseehear's end (e.g. you are unable to access your data due to an issue on Iseehear's network or at Iseehear's hosting facility)
2. The subscriber's end (e.g. your internet has gone down)
1. In the event that Iseehear's primary servers are offline, or in the event of an emergency at Iseehear's hosting facility, emergency access to subscriber data will be provided via the Iseehear Research Continuity Environment.
2. In the event that there is an emergency issue on the subscriber's end and the subscriber cannot access their data, please be assured that subscriber data is safe and backed up regularly every 24 hours at a secure secondary location.
If the emergency on the subscribers end persists and Internet access cannot be restored within a reasonable timeframe, the subscriber can contact the Iseehear support team directly and request an Excel back up of their data.